Privacy Policy
Reimagined Media ('we', 'our', or 'us'), a website design and AI automation agency, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our services. We operate primarily in South Africa and comply with the Protection of Personal Information Act 4 of 2013 (POPIA). As we expand internationally- including into the United States- we are also guided by applicable international privacy frameworks.
We may collect personal information you voluntarily provide, including:
• Full name and business name
• Email address and telephone number
• Billing and physical address
• Payment information (processed via secure third-party gateways)
• Project briefs, content, and materials you share with us
We may automatically collect non-personal data when you visit our website, including:
• IP address and browser type
• Operating system and device information
• Pages visited, time spent on pages, and referring URLs
• Cookie data and usage analytics via tools such as Google Analytics
We use the personal information we collect for the following purposes:
• To provide, operate, and improve our website design, development, and AI automation services
• To communicate with you regarding your project, quotes, invoices, and support requests
• To send you service updates, newsletters, or promotional material (where you have consented)
• To process payments and maintain accurate financial records
• To comply with our legal obligations under POPIA and other applicable legislation
• To protect the rights, property, and safety of Reimagined Media and its clients
Under POPIA, we process your personal information on the following lawful bases:
• Contract: Contractual necessity — to deliver the services you have requested
• Consent: Your explicit consent, where required
• Legal Obligation: Compliance with a legal obligation
• Legitimate Interest: Our legitimate business interests, where these do not override your rights
We do not sell your personal information. We may share your information with trusted third parties solely to facilitate our services:
• Payment processors (e.g., PayFast, PayPal, EFT providers) for billing purposes
• Cloud hosting and storage providers for website and file management
• Email service providers for client communications
• Analytics platforms (e.g., Google Analytics) to understand website usage
• AI tool providers used in delivering our automation services All third-party service providers are required to handle your information in accordance with applicable privacy laws and are prohibited from using it for their own purposes.
We implement reasonable technical and organisational measures to protect your personal information from
unauthorised access, loss, misuse, or disclosure. These include secure servers, encrypted communications SSL/TLS), and access controls. However, no method of internet transmission or electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
As a data subject under POPIA, you have the following rights:
• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate, irrelevant, or outdated information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Objection: Object to or restrict the processing of your personal information
• Withdrawal: Withdraw consent at any time (where processing is based on consent)
• Complaints: Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us at: enquiries-za@reimagined.media
As we expand services to the United States and other regions, your data may be transferred to and processed
in jurisdictions outside South Africa. We will ensure such transfers comply with applicable laws and that appropriate safeguards are in place.
Our website uses cookies and similar technologies to enhance your experience and collect usage data. You may
configure your browser to refuse cookies; however, doing so may affect certain functionality of our website.
We use the following types of cookies:
• Essential cookies required for the website to function
• Analytics cookies to understand how visitors interact with our site
• Marketing cookies (where you have consented) to display relevant content
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Billing and financial records are retained for a minimum of five years in accordance with South African tax and financial regulations.
We reserve the right to update this Privacy Policy at any time. Changes will be published on our website with a revised 'Last Updated' date. Your continued use of our services after any changes constitutes acceptance of the revised policy.
If you have questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact:
Reimagined Media
Email: enquiries-za@reimagined.media
Phone: 0615160184
You also have the right to lodge a complaint with the Information Regulator of South Africa at inforeg.org.za..